Supporting Henry Schein's Mission of "Doing Well by Doing Good"
Maintaining focus on their customers and the planet, Henry Schein set out to expand their one-day delivery service to more of their customers across the US without increasing costs or driving up their carbon footprint.
Shipping by air was expensive and unsustainable, and ground shipping only covered 55% of their customer base in one day. Henry Schein needed a smarter way to offer next day delivery while staying competitive to grow market share.
Henry Schein has maintained a long-standing relationship with UPS, built on shared values and strategic vision. When they sought to reimagine their supply chain, Henry Schein turned to the consultants from UPS Customer Solutions to help improve their next-day delivery footprint, while managing costs and carbon emissions.
The consultants got to work, first optimizing Henry Schein's distribution facilities to improve alignment to their customer base. Overlaying this optimized alignment with the UPS network, the consulting team identified network opportunities for direct distribution lanes which minimized touch points and enabled even faster service. This customized solution—designed specifically for Henry Schein’s DC footprint—enabled faster movement of goods while leveraging UPS’s expansive network.
UPS Customer Solutions delivered a comprehensive and integrated approach that included:
The impact was both immediate and measurable:
With the help of UPS Customer Solutions, Henry Schein is driving a more resilient, efficient, and sustainable supply chain that supports both people and the planet.
James MullinsSVP Global Supply Chain, Henry Schein
